Frequently Asked Questions (FAQs)

Absolutely. At uktobacco.co.uk, we source all our hand rolling tobacco and premium cigars exclusively through authorized UK distributors. Every product is genuine, fully duty-paid, and complies with all UK tobacco regulations. We never sell counterfeit, illicit, or duty-free products.

Freshness is guaranteed through our controlled storage environment. All hand rolling tobacco UK products are stored in climate-controlled conditions (15-18°C, 60-65% humidity) and shipped in factory-sealed pouches. Our fast 48-hour delivery system minimizes transit time, ensuring your tobacco arrives as fresh as the day it was packaged.

Yes, we offer a curated selection of authentic Cuban cigars UK enthusiasts trust. We source through official Habanos S.A. distributors and each box comes with official Habanos seals and codes that can be verified. Our humidor maintains perfect conditions (16-18°C, 65-68% RH) to preserve their quality.

We accept all major payment options:

• Bank Transfer
• Bitcoin
• Apple Pay
• Google Pay
  All transactions are secured with 256-bit SSL encryption and processed through PCI-DSS compliant systems.

Yes, our minimum order is £150. This helps us maintain our service standards while keeping shipping efficient. For orders under £150, a small shipping fee applies (£20.99).

You can modify or cancel your order within 1 hour of placing it by contacting our customer service team. After this window, orders enter our processing system and cannot be changed as we prioritize rapid dispatch for our 48-hour delivery promise.

For regular customers ordering larger quantities, we offer volume discounts. Please contact our trade team at info@uktobacco.co.uk with your requirements. We also offer special pricing on full boxes of cigars and multiple pouches of the same tobacco blend.

 uktobacco.co.uk uses enterprise-grade security:

• 256-bit SSL encryption
• PCI-DSS Level 1 compliance
• Regular security audits
• No payment data stored on our servers
• 3D Secure authentication on all card payments

Our flagship service guarantees delivery within 48 hours (1-2 working days) to anywhere in the UK. Orders placed before 2 PM Monday-Friday dispatch same day for next working day delivery. Orders after 2 PM dispatch next business day.

Yes, our service covers the entire United Kingdom:

• England, Wales, Scotland (including Highlands & Islands)
• Northern Ireland
• Channel Islands
• Isle of Man, Isle of Wight, Scilly Isles
  No remote area surcharges apply.

Yes. Every order ships in plain, unbranded packaging with no external indication of contents. Billing appears under a neutral descriptor, and delivery requires adult signature only.

Our couriers will leave a card with instructions. You can:

1. Rearrange delivery online
2. Collect from a local depot
3. Request delivery to a neighbor (via courier’s app)
   The parcel will be held for 7-10 days before return.

Currently, we only ship within the United Kingdom due to complex international tobacco regulations and shipping restrictions.

• Free Standard Delivery: On all orders over £250
• Standard Delivery (from £150): £20.99
• Next Day Delivery: £25.99 (order by 3 PM)
• Saturday Delivery: £20.99 (order by Friday 1 PM)

Yes, once dispatched you’ll receive a tracking number via email and SMS (if opted in). You can track in real-time through our website or the courier’s tracking portal.

We operate a strict multi-step verification:

1. Website Entry: Must confirm you’re 21+ to enter uktobacco.co.uk
2. Checkout Verification: Mandatory age declaration
3. Delivery Verification: Adult (21+) signature required upon delivery
4. “Challenge 25”: Couriers may request photo ID

We voluntarily implement a higher age standard (21+) as part of our responsible retailing commitment. This additional safeguard helps ensure we never inadvertently sell to younger adults.

Our couriers operate a “Challenge 25” policy. If the recipient appears under 25, they will be asked for valid photo ID proving they are 21 or over. Acceptable ID includes:

• UK Driving License
• Passport
• PASS card with hologram

Yes, as long as they are 21+ and present at the delivery address. The courier will verify their age if they appear under 25.

Yes, it is perfectly legal to purchase tobacco products online in the UK from licensed retailers. uktobacco.co.uk operates in full compliance with all UK laws including the Tobacco and Related Products Regulations 2016.

Due to the nature of our products, we generally cannot accept returns of opened tobacco or cigars. However, we offer full replacements or refunds for:

• Damaged products on arrival
• Incorrect items sent
• Products that fail to meet quality standards
  Contact us within 24 hours of delivery with photos of the issue.

Do not accept the delivery if the package is visibly damaged. If discovered after acceptance:

1. Take clear photos of the damage
2. Contact us within 24 hours
3. We’ll arrange a replacement immediately
4. Return the damaged items (we provide prepaid label)

While rare due to our humidified shipping, if cigars arrive in poor condition:

1. Do not smoke them
2. Contact us within 24 hours with photos
3. We’ll assess and typically send replacements
4. We may request return for quality inspection

Once approved, refunds are processed within 24 hours. The time to appear in your account depends on your bank/payment method:

• Bank Transfer: 3-5 working days
• Bitcoin: 24-48 hours
• Apple/Google Pay: 2-3 working days

Unopened, factory-sealed products in original condition can be returned within 14 days for a refund (minus shipping costs). Contact us first for authorization and a returns label.

For optimal freshness:

1. Keep in original sealed pouch until first use
2. After opening, press resealable strip firmly closed after each use
3. Store in cool, dark place (not refrigerator)
4. For long-term storage, transfer to airtight container
5. Use within 4 weeks of opening for best quality

Essential cigar care:

1. Humidor: Essential for any collection
2. Humidity: Maintain 65-68% RH with Boveda packs
3. Temperature: Keep at 16-18°C
4. Resting: Let shipped cigars acclimate in humidor for 1-2 weeks
5. Rotation: Gently rotate cigars monthly

During shipping, cigars experience temperature and humidity fluctuations. Resting in your humidor for 7-14 days allows them to:

• Re-establish optimal moisture balance
• Stabilize temperature
• Return to perfect smoking condition
• Allow flavours to harmonize

• Unopened Tobacco Pouches: 12-18 months (check best before date)
• Opened Tobacco: 4-6 weeks for optimal freshness
• Cigars (properly stored): Indefinitely – many improve with age
• Cigarillos & Small Cigars: 6-12 months

Yes, all our hand rolling tobacco UK products are suitable for both hand rolling and machine use. Our fine-cut blends work particularly well with popular rolling machines.

Contact us immediately if your order hasn’t been dispatched. We can usually update the address. Once dispatched, we cannot redirect parcels, but you can arrange this with the courier via the tracking link.