CUSTOMER REVIEWS
Exceptional in every way. Ordered a box of Montecristo No.4 and some bulk rolling tobacco. The website is clear, prices are sharp, and the confirmation came instantly. Package arrived in 32 hours! Flawless condition. This is now my permanent supplier.
James L.
London
First time ordering cigars online and I was nervous. Customer service (Sarah) guided me through the humidor options with incredible patience. Delivery was next-day to Bristol. The cigars were perfectly humidified. Trust earned.
David P.
Bristol
Speed is their middle name. Ordered 2pm Tuesday, smoking it 11am Wednesday in Edinburgh. Bulk Virginia tobacco is top-drawer quality, exactly as described. Friendly email updates all the way. 10/10.
Michael T.
Edinburgh
EU delivery to Spain was surprisingly smooth and fast. No customs worries, no delays. My favourite pipe tobaccos are here at last. A truly reliable service for ex-pats.
Robert K.
Malaga, Spain
Not just fast, but cleverly packaged. Discreet, secure, and smells divine when you open it. The Golden Virginia is the freshest I've had in years. Customer service even followed up to check I was happy. Class act.
Sophie W.
Manchester
Bulk order for my lodge. The team handled a complex order with multiple items and special requests without a hitch. Delivered to Wales in 48hrs flat. Professional, polite, and premium products.
Gareth M.
Cardiff
Their 48-hour promise is a promise kept. Every. Single. Time. To Northern Ireland too! The Cuban selection is impressive, and their advice on new world alternatives was spot on. Value and reliability combined.
Thomas R.
Belfast
The customer service is what sets them apart. I had a question about storage, and within minutes, a knowledgeable chap named Mark had explained everything. Order arrived the following morning. Unbeatable.
Susan B.
Leeds
Consistently brilliant. I order my monthly bulk Golden Virginia and it's like clockwork. Fast, fresh, fantastic price. Makes the local shop look like a joke.
Kevin D.
Birmingham
Found them after a disappointing experience elsewhere. What a difference! The website is a dream to navigate, delivery to France was trackable and quick, and the cigars (Cohiba Robustos) are sublime. My new gold standard.
Jean-Claude
Paris, France
I run a small tobacco shop and uktobacco.co.uk is my wholesale lifeline. Their bulk prices allow me to compete, and their reliability means I never run out of stock. The dedicated B2B team is superb.
A. Singh
Nottingham
Living on the Isle of Wight, delivery can be slow. Not here. Placed order Monday night, was enjoying a beautiful Partagas D4 by Wednesday lunch. Staggering service.
Harry W.
Isle of Wight
The personal touch in a digital age. They remembered my preference from last time and included a helpful note. Delivery to Germany was seamless. A connoisseur's service.
Klaus B.
Berlin, Germany
Fastest delivery I've ever experienced, online or offline. The tobacco is exceptionally fresh, sealed perfectly. Customer service answered my pre-order query at 8pm! Dedication.
Chloe P.
Glasgow
Absolute legends. I messed up my delivery address. One quick call and they halted the shipment, corrected it, and still got it to me in under 48 hours from the original order. Above and beyond.
Ryan C.
Liverpool
EU-wide delivery that actually works. No hidden fees, no nasty surprises. Just my favourite cigars delivered to my door in Italy with speed and care. Grazie mille!
Marco V.
Rome, Italy
The range is incredible, from everyday smokes to rare finds. The website photos and descriptions are accurate. Packaging is bombproof. A totally stress-free, premium experience every time.
Eleanor S.
Brighton
You get what you pay for, and here you get more. Quality products, wrapped in quality service, delivered by quality people. My go-to for over a year now, never a single blip.
Abdul T.
Leicester
I was sceptical about fast delivery for cigars – thought they might be compromised. I was wrong. The humidification packs were included, and the sticks were perfect. A masterclass in logistics.
Sir William G.
York
Forget 48 hours; it's usually 24! The dispatch notification comes within hours. Their customer service isn't just friendly; it's expert. They know their products inside out. Refreshing.
Olivia M.
Cambridge
After moving to rural Scotland, finding quality cigars was a chore. UKTobacco has been a revelation. Doorstep delivery in under two days, every time. The Macanudo Cafés are exquisite. A lifeline for the remote smoker.
Alistair R.
Highlands, Scotland
Bulk order of hand rolling tobacco for my club. Not only was the price unbeatable, but the customer service team created a custom invoice for us. Delivered to Kent in record time. Professional from start to finish.
The Pipe & Pint Society
Canterbury
EU delivery to Ireland is flawless. No Brexit-related hassles that I've experienced elsewhere. My usual order of Amber Leaf arrived fresher than in local shops. A textbook example of how to get it right.
Sean F.
Dublin, Ireland
It’s the little things. I ordered a sampler pack of cigars, and they included a handwritten note suggesting the order to smoke them in based on strength. Who does that anymore? Exceptional.
Priya K.
Oxford
Speed demon service. I forgot a friend's birthday, ordered a box of Romeo y Julieta Churchills at 4pm. They arrived at his door in Surrey before noon the next day. I looked like a hero. Thank you!
Benjamin L.
London
As a new cigar smoker, I was overwhelmed. Used the live chat, and 'Mike' spent 20 minutes recommending blends based on what I said I liked in food and drink. His suggestions were perfect. A tutor, not just a seller.
Arthur B.
Norwich
Consistency is key. This is my 15th order over two years. Same perfect quality, same lightning speed to Cardiff, same friendly comma. You build your life around reliable services like this.
Dylan S.
Cardiff
Shipped to my holiday home in Portugal. Was worried about delays, but the tracking was precise and it arrived right on schedule. Enjoyed a perfect H. Upmann on the terrace without a worry in the world.
Geoffrey T.
Algarve, Portugal
Their packaging is a work of art. Double-boxed, with foam inserts. The cigars felt like they'd never left the humidor. This level of care shows they respect both the product and the customer.
Marcus W.
Cheltenham
I run a busy pub and order cigars for resale. Their wholesale portal is efficient, and their delivery windows are precise, which helps with stock receiving. A reliable business partner.
The King's Arms
Bristol
Had a minor issue with a payment gateway glitch. Instead of a frustrating back-and-forth, a customer service agent called me directly to resolve it in two minutes. Problem-solving at its best.
Anya P.
Edinburgh
The 'restock reminder' email is genius. I never run out of my favourite Drum tobacco. It shows they think about the customer's needs proactively. Delivery to Newcastle is always next-day.
Gary M.
Newcastle upon Tyne
Extensive range. Found a particular hand pipe rolling tobacco I hadn't been able to source for months. Ordering was simple, and it was delivered to Belgium within three days. Superb international service.
Henrik J.
Brussels, Belgium
Not the cheapest, but you get what you pay for. The quality assurance, the speed, and the peace of mind are worth every extra penny. My cigars are always in smoking condition upon arrival.
Charles D.
York
Impressively user-friendly website. Filters work, search is accurate, and product descriptions are detailed without being flowery. Ordered my usual, and it was here in Belfast in 36 hours. Seamless.
Orlaith C.
Belfast
A cut above the rest. I’ve tried other online retailers, and delays or dry cigars were common. Since switching to UK Tobacco, it’s been pure pleasure. They’ve set a benchmark others can’t reach.
Vijay P.
London
Delivery to a remote EU location (Greek island) was handled without drama. Took a few days longer, but the tracking kept me informed. The cigars arrived in perfect condition. Outstanding logistics.
Sophia M.
Mykonos, Greece
The loyalty points system is actually worthwhile. Saved up and got a beautiful cigar cutter for free. It feels like they value returning business, not just the one-off sale.
Mohammed K.
Bradford
I asked for a specific delivery date for a gift, and they not only accommodated it but also ensured it was delivered before 10 am. The recipient was thrilled. Service tailored to the customer.
Eleanor R.
Cambridge
Forget Amazon Prime; this is the fastest delivery I get for anything. My tobacco is often here before I’ve even finished thinking about ordering it. Phenomenal operation.
Steve H.
Plymouth
A family business feel with corporate-level efficiency. You can tell the people there are enthusiasts. Their blog recommendations have introduced me to new favourites. More than a shop, a resource.
Timothy L.
Exeter
Bulk buy of cigarillos for an event. The price was great, but the fact they checked in to confirm the delivery date suited our event planning was the real win. Stress-free bulk ordering.
Event Planners Ltd.
Manchester
Living in the EU (Netherlands), I appreciate the clear VAT and duty statements. No nasty surprises. The product is always as described, and delivery is reliably within the week.
Jan de V.
Amsterdam
The tobacco is stored and shipped correctly. Simple as that. No dry, dusty tobacco or cracked cigars. They understand the product’s needs, which is sadly rare.
Duncan P.
Southampton
Even when there was a national courier delay, their team emailed me proactively to explain, gave me a revised time, and added a 10% discount code to my next order for the inconvenience. Honesty appreciated.
Rebecca L.
Nottingham
My husband's birthday surprise went off without a hitch because of their reliable service and discreet packaging. He had no idea. The look on his face was priceless. Thank you!
Sarah H.
Guildford
As a woman who enjoys a cigar, I sometimes feel out of place. The service here is completely respectful and focused purely on knowledge and preference. Refreshing and professional.
Lena W.
Brighton
Their delivery promise holds true even to the Scottish Isles. That’s commitment. The Drum hand rolling tobacco is incredible, and getting it here so fast is a minor miracle.
Fraser M.
Isle of Skye
I placed a test order - just one tin of pipe tobacco. It arrived in 23 hours. The next order was a full box of cigars. Same speed, same perfect condition. Trust built instantly.
Laurence P.
Norwich
Delivery to Germany is always smooth. This time I tried their 'Staff Pick' cigar bundle. They were absolutely right - every one was a winner. It's like having a personal shopper.
Stefan R.
Berlin
The website photo showed 10 cigars in the box. I received 10 cigars in the box, plus a complimentary Boveda pack. That's integrity. Fast delivery to Leeds as always.
Aisha B.
Leeds
My local shop closed down. Found UK Tobacco and I'm actually better off. More choice, better prices, and it comes to my door in Hampshire faster than I could drive to the old shop.
Colin W.
Winchester
Needed advice on a robust cigar for a celebration. The recommendation (a Plasencia Alma Fuerte) was spot-on. Delivered to Dundee in time for the weekend. Perfect.
Fergus M.
Dundee
Bulk buy of Golden Virginia for myself and two friends. The price splitting on the invoice made it so easy for us to settle up. A thoughtful touch for group orders.
Ben & Crew
Liverpool
First online cigar order from Italy. I was hesitant. The checkout clearly stated 'All EU taxes included'. It was true. No hidden costs, arrived in 4 days.
Giovanni L.
Milan
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John Doe
Designer
It's the consistency. Order at 3pm on a Tuesday? It's here Wednesday. Order at 10am on a Friday? It's here Monday. Their logistics are a well-oiled machine.
Chloe R.
Bristol
Had a question about the cut of a specific rolling tobacco. Got a detailed, friendly email back within the hour with photos for comparison. Who does that? These people do.
Oscar T.
Nottingham
My package was left with a neighbour by the courier. UK Tobacco's tracking email told me exactly which neighbour. Saved me a huge hassle. Attention to detail everywhere.
Hannah L.
London
Ordered a box of Hoyo de Monterrey Epicure No.2. They were resting in my humidor in Cornwall 36 hours later, perfectly humidified. It doesn't get better.
Jowan T.
Truro
Shipped to France for a gift. The recipient said it was the best-packaged parcel they'd ever received. The cigars were sublime. A flawless international gifting experience.
Eleanor D.
London
I only smoke occasionally. Their small 'Try Me' cigar packs are ideal. I can get a selection of three premium cigars delivered to Edinburgh faster than a pizza.
Malcolm B.
Edinburgh
Forget 48 hours; my last three orders to Birmingham have been next-day. The tobacco is always fresh and sealed. They have made me a lazy, happy customer.
Amir K.
Birmingham
The 'My Account' page shows your full order history, making re-ordering a one-click affair. It's these small efficiencies that make them a pleasure to use.
Thomas S.
Cambridge
Customer service resolved a minor address error I made before I even realised my mistake. They are on the ball. Delivery to North Wales was still within the 48-hour window.
Gareth L.
Conwy
I'm on a tight budget. Their own-brand rolling tobacco is excellent quality for the price, and the delivery speed means I never have to panic-buy at expensive local prices.
Ryan K.
Sheffield
Their blog post on cigar pairing inspired a whisky and cigar night. Ordered everything they suggested. Delivery was coordinated, and the evening was a huge success. Inspired!
The Dubliners Club
Belfast
Clear communication at every stage: order confirmation, dispatch notice, tracking link, delivery confirmation. You are never left wondering. Professional.
Susan M.
Brighton
Living in a flat, I appreciate the discreet packaging. No labels shouting what's inside. Just a plain box. Fast, reliable, and considerate.
Adam P.
Manchester
As a newbie, I was confused about cigar sizes. The customer service chat explained the differences (Robusto vs. Corona) without any pretension. Ordered with confidence.
Jade W.
Brighton
Ordered late on a Thursday, expecting Monday delivery. It turned up Saturday morning. A very welcome surprise! The Bolivar Petit Coronas are fantastic.
Richard O.
Oxford
Their range of accessories is also top-notch. Ordered a cigar cutter with my cigars. Arrived together, perfectly packed. A one-stop-shop.
David H.
Cheltenham
EU delivery to Austria is consistently 3-4 working days. The tracking is accurate, and the product (my usual pipe blends) is always in stock. Reliable as the sunrise.
Klaus H.
Vienna
I compared prices on a specific box of cigars. UK Tobacco was competitive, but the guaranteed 48hr delivery sealed the deal. Time is money, and they save me both.
Accountant
London
The parcels are always sturdy and well-taped. Never a crushed box or damaged tin. It shows they take pride in the final presentation of their product.
Robert F.
Southampton
Had to change my delivery date last minute due to a work trip. One phone call and it was sorted without any fuss. Customer-centric flexibility.
Anya S.
Leeds
I recommended them to my brother in Spain. He placed an order and messaged me saying, 'You were right, they're brilliant.' Now we both use them.
Carlos M.
London & Madrid
The search filter for 'Strong', 'Medium', 'Mild' cigars is so helpful. Found some new favourites I'd never have tried. Delivered to Glasgow in a flash.
Declan F.
Glasgow
Not a single complaint in over a dozen orders. Just a stream of perfect, speedy deliveries of my favourite cigars to my door in Kent. Why would I go anywhere else?
Victoria P.
Canterbury
The dispatch notification comes with a photo of your packed parcel. That's next-level transparency. Makes you smile before it even arrives.
Leo C.
Bristol
Ordered a rare Liga Privada No. 9. They had it in stock when others didn't. Securely packaged and arrived in Norfolk looking pristine. For enthusiasts, they are essential.
Julian W.
Norwich
Their standard delivery is so fast I've never needed to pay for expedited shipping. The promise is under-promise and over-deliver, literally.
Mohammed S.
Bradford
The UK tobacco is consistently the correct moisture level, ready to smoke. No need to re-hydrate or wait. From box to pipe in minutes.
Arthur P.
Cardiff
Even a small order of two tins of hand rolling tobacco gets the white-glove treatment. Fast delivery, perfect packaging. They value every customer.
Evelyn C.
Edinburgh
I travel between the UK and Poland. I've had orders successfully delivered to both addresses with equal efficiency. A truly reliable international service.
Piotr K.
Krakow & London
The confirmation email has a clear 'Need Help?' link straight to their team. It's the little signs that they are there for you after the sale.
Fiona B.
Manchester
Found an old favourite cigar I thought was discontinued. They had a few boxes left. Ordered immediately, arrived next day. Like finding buried treasure, delivered by express courier.
Simon G.
Bath
Their packaging is climate-conscious where possible - minimal plastic, recyclable materials. Good to see a company thinking about this without compromising product safety.
Emma L.
Brighton
The sheer reliability has allowed me to reduce my 'buffer stock' at home. I now order just what I need, when I need it, knowing it will be here tomorrow. Efficient.
Business Owner
London
My last-minute gift panic was solved. Ordered a beautiful cigar gift set at 1 pm, with a gift message request. It arrived, beautifully presented with my note, before 10 am the next day in Surrey. You saved the day!
Oliver T.
Woking
Living on the Isle of Man, delivery can be hit or miss. Not with UK Tobacco. Same fast, reliable service as the mainland. My order of Squadron Leader pipe tobacco is here like clockwork. Impressive reach.
Nigel C.
Douglas, IOM
I accidentally ordered the wrong cigar vitola. An email to customer service saw the order amended and the correct one sent out within the hour, with a prepaid label to return the other. No stress, just solutions.
Daniel R.
Exeter
The quality of the cigars is exceptional. I received a box of Partagas Serie D No. 4, and every single one had a perfect draw. That's a sign of careful sourcing and storage. Fast delivery to Chester was the cherry on top.
Imran A.
Chester
As a casual smoker, I love the 'Curated Singles' option. I can build my own sampler of high-end cigars without committing to a box. Delivered to my door in Nottingham faster than a takeaway. Perfect for exploration.
Leah W.
Nottingham
Their commitment to the 48-hour window is so strong, I think their warehouse must have its own postcode. Another flawless delivery to Aberdeen. The tobacco is always fresh and sealed for freshness.
Craig B.
Aberdeen
Ordered a box of cigars for my father's birthday. Customer service suggested adding a cedar spill lighter based on my order—a brilliant addition he loved. It's that consultative touch that makes them special.
Hannah R.
London
EU delivery to Finland was straightforward and surprisingly quick. All documentation was clear, and there were no extra fees. My go-to for Scandinavian winters now.
Erik J.
Helsinki
I appreciate that they don't flood you with marketing emails. It's just order confirmations and dispatches. When they do send an offer, it's actually relevant. Respectful communication.
Grace P.
Oxford
The products are exactly as photographed. No stock images, no disappointment. What you see is what you get, and what you get arrives at your door in Derby astonishingly fast.
Samuel L.
Derby
After a bad experience with a competitor where cigars arrived dry, finding UKTobacco was a relief. The humidification is always spot-on. Delivery to Southampton is consistently next-day. Trust restored.
Claire F.
Southampton
Their range of rolling papers and filters is the most comprehensive I've seen. One order for all my needs. Delivered to Cardiff in a single, perfectly packed box.
Rhys T.
Cardiff
Even during peak times like Christmas, they manage to hold their delivery promise. My festive order arrived right on schedule, ensuring a happy holiday. Remarkable logistics.
Bernard S.
Norwich
The website is secure and the checkout process is smooth. Payment felt safe, and the confirmation was instant. Then, the real service begins—the lightning delivery to Leeds.
Anita K.
Leeds
For a recent wedding, we ordered custom cigar bands. The team worked with us on the design and ensured the cigars (beautiful H. Upmann Half Coronas) arrived a day early, just in case. Flawless execution.
The Miller Wedding
Cotswolds
I'm in the military and move often. Their service has been consistent to three different postings around the UK. A rare constant. Reliable, fast, and quality never wavers.
Capt. James H.
Catterick Garrison
They don't just sell tobacco; they sell a hassle-free experience. From browsing to unboxing, every step is considered. My latest delivery to Bristol was, yet again, perfect.
Megan P.
Bristol
Found an obscure tin of Scottish cake pipe tobacco I'd been hunting for years. They had it. Ordered it. It was in my hands in Glasgow within 48 hours. For the hard-to-find, they are hunters.
Alastair M.
Glasgow
The parcels are never left in the rain. The drivers clearly follow instructions. It's the culmination of their care—from the warehouse to the doorstep. Final piece of the puzzle done right.
Mrs. Edgerton
Tunbridge Wells