Shipping & Delivery Information
UK Tobacco Shipping Policy: Fast, Discreet & Reliable Delivery
Your Premium Tobacco & Cigars, Delivered Anywhere in the UK Within 48 Hours
Our Shipping Promise to You
At uktobacco.co.uk, we understand that when you order your preferred hand rolling tobacco or premium cigars, you expect them to arrive quickly, securely, and in perfect condition. That’s why we’ve built our entire logistics operation around one simple, uncompromising promise: Guaranteed 48-hour delivery to every address in the United Kingdom.
Whether you’re ordering Golden Virginia in Glasgow, Drum tobacco in Devon, or Cuban cigars in Cardiff, our streamlined system ensures your package is dispatched the same day and reaches you within two working days. This page details exactly how we achieve this, what you can expect, and how we handle every parcel with the discretion and care our customers deserve.
Core Shipping Services & Delivery Timelines
Standard 48-Hour UK Delivery – Our Flagship Service
Cost: FREE on all orders over £150 | £20.99 for orders under £150
Delivery Time: 1-2 working days from dispatch
Service Includes: Full tracking, discreet packaging, and age-verified delivery
- Order by 2 PM → Dispatched same day → Delivered next working day*
- Order after 2 PM → Dispatched next business day → Delivered within 48 hours
*Excluding weekends, bank holidays, and remote Scottish Highlands/Islands (see below).
Next Day Express Delivery
Cost: £6.99 (available at checkout)
Delivery Time: Next working day before 1 PM or end of day
Cut-off: Order by 3 PM for next-day delivery
Perfect For: When you need your rolling tobacco UK or cigars urgently.
Saturday Delivery Service
Cost: £20.99 (available at checkout)
Delivery Time: Saturday by 1 PM
Cut-off: Must order by Friday 1 PM
Note: Age verification still applies; recipient must be available.
UK-Wide Coverage: We Truly Deliver Everywhere
Our 48 hour delivery tobacco service covers the entire United Kingdom. We’ve partnered with multiple specialist couriers to ensure comprehensive coverage:
Standard Mainland UK Service Area
- All of England
- All of Wales
- Most of Scotland (Central Belt, Lowlands, Borders)
- Delivery Time: 1-2 working days guaranteed
Extended UK Coverage
- Scottish Highlands & Islands: Including Aberdeen, Inverness, Isle of Skye, Orkney, Shetland
- Northern Ireland: All counties
- Channel Islands: Jersey & Guernsey
- Isle of Man & Isle of Wight
- Scilly Isles
- Delivery Time: 2-3 working days (still within our extended 48-hour promise)
No Hidden Surcharges: Unlike many retailers, we do NOT charge extra for delivery to these areas. The same shipping rates apply UK-wide.
The Discreet Delivery Process: Step by Step
Step 1: Order Processing & Age Verification
Once your order is placed at uktobacco.co.uk, our system immediately:
- Verifies your age using our secure verification system
- Confirms stock availability from our climate-controlled warehouse
- Generates your order with a unique tracking number
- Prepares your items with care
Step 2: Professional Packaging
Every order receives our signature discreet packaging treatment:
- Outer Box: Plain, unbranded, sturdy cardboard – no logos or markings
- Internal Packaging: Products are sealed in protective materials
- Cigar Specifics: All cigars ship with Boveda humidity packs in sealed bags
- Tobacco Care: Pouches are packed to prevent crushing or damage
- Invoice: Placed inside – never visible from outside
Step 3: Dispatch & Tracking
- You receive dispatch confirmation email with tracking link
- Our system integrates directly with courier networks
- Real-time tracking available 24/7
- SMS updates available (opt-in at checkout)
Step 4: Delivery & Age Verification
- Courier attempts delivery at your provided address
- Adult Signature Required: Recipient must be 21+ and present
- ID May Be Requested: Our couriers operate “Challenge 25”
- If unavailable, a card is left with collection instructions
- Parcel can be redirected via tracking link (subject to courier policy)
Order Cut-off Times & Dispatch Schedule
| Order Placed: | Dispatch Day: | Expected Delivery: |
|---|---|---|
| Mon-Fri before 2 PM | Same Day | Next Working Day |
| Mon-Fri after 2 PM | Next Working Day | Within 48 Hours |
| Saturday before 12 PM | Monday | Tuesday |
| Saturday after 12 PM | Monday | Tuesday |
| Sunday | Monday | Tuesday |
Bank Holidays: Orders placed on or before bank holidays will dispatch the next working day.
International Shipping Policy
Important Update: Due to complex international tobacco regulations, customs restrictions, and shipping limitations, uktobacco.co.uk currently ships within the United Kingdom.
We Also ship tobacco or cigar products to:
- European Union countries
- United States or Canada
- Australia or New Zealand
- Any international destination outside the UK
This ensures full compliance with all UK and international laws regarding tobacco export and maintains the integrity of our service.
Packaging & Discretion: Our Commitment to Your Privacy
We understand that privacy matters. Every aspect of our packaging is designed for discretion:
External Packaging Features:
- Plain Brown/White Boxes: No branding, logos, or indicators of contents
- Neutral Shipping Labels: Sender listed as “UK Distribution Centre”
- Secure Sealing: Tamper-evident tape for security
- No Product Descriptions: Nothing identifying contents externally
Internal Protection:
- Cigars: Humidified packets, cedar sleeves, crush-proof boxes
- Tobacco Pouches: Bubble wrap protection against crushing
- Accessories: Individual protective wrapping
- Free Gifts: Included where applicable (papers, matches, etc.)
Billing Discretion:
Your bank/card statement will show:
- Merchant: “UK Tobacco Retail” or similar neutral descriptor
- No product details appear on financial statements
Tracking Your Order & Delivery Issues
How to Track Your Package:
- Email Tracking: Click the link in your dispatch email
- Account Tracking: Log into your uktobacco.co.uk account
- Courier Website: Use tracking number on relevant courier site
- SMS Updates: Opt-in at checkout for text notifications
Common Delivery Scenarios & Solutions:
“I Missed My Delivery”
- Check the card left by the courier
- Use tracking number to rearrange delivery
- Contact the local depot directly
- Most parcels are held for 7-10 days
“Tracking Says Delivered But I Haven’t Received It”
- Check with household members/neighbors
- Look for safe places (shed, porch, behind bins)
- Wait 24 hours – sometimes scans appear early
- Contact our support team with your order number
“My Package is Damaged”
- Do not accept the delivery if visible damage
- Refuse parcel and contact us immediately
- Take photos if possible
- We’ll dispatch a replacement immediately
“I Need to Change My Delivery Address”
- Contact us immediately after ordering
- Changes possible before dispatch only
- Use live chat for fastest response
Shipping Rates & Free Delivery Threshold
| Order Value | Standard (48-Hour) | Next Day | Saturday |
|---|---|---|---|
| Under £150 | £20.99 | £20.99 | £20.99 |
| £150 and Over | FREE | £20.99 | £20.99 |
Free Shipping Loyalty: Registered customers who make 3+ orders in a calendar year receive permanent free standard shipping on all future orders.
Important Shipping Policies & Information
Age Verification Protocol
- Online Verification: Mandatory at checkout
- Delivery Verification: Signature from adult 21+
- ID Requirement: Couriers may request photo ID
- Failed Delivery: If age cannot be verified, parcel returns to depot
Delivery Restrictions
- PO Boxes: Physical address required for age verification
- Work Addresses: Allowed but must have someone 21+ to sign
- Safe Place Requests: Available but at customer’s risk
- Neighbor Delivery: Can be arranged via courier app after first attempt
Weather & Unforeseen Delays
While rare, extreme weather or national incidents may cause delays. We will:
- Proactively communicate via email
- Provide revised delivery estimates
- Prioritise affected orders once service resumes
Lost or Stolen Packages
- Investigated immediately with courier
- 48-hour trace period standard
- Full replacement or refund if not resolved
- Requires police report number for theft claims
Cigar-Specific Shipping Information
Humidity-Controlled Shipping
All cigars ship with Boveda humidity packs:
- Maintains 65-69% RH during transit
- Protects against dryness and flavor loss
- Included free with every cigar order
- Lasts 30+ days in sealed packaging
Seasonal Considerations
- Summer: Shipped with thermal protection if extreme heat forecast
- Winter: Additional insulation in very cold conditions
- Monitoring: We track weather along delivery routes
Resting Recommendations
Upon receipt, we recommend:
- Inspect cigars for damage
- Rest in your humidor for 7-14 days
- Acclimatise to your preferred humidity
- Enjoy at optimal condition
Frequently Asked Shipping Questions
Q: Do you really deliver to all UK postcodes in 48 hours?
A: Yes! Our 48 hour delivery tobacco service covers every UK postcode. Remote areas may take the full 48 hours, but we guarantee delivery within this timeframe.
Q: How discreet is the packaging?
A: Extremely discreet. Plain outer box, no branding, neutral sender details. No one will know the contents from the outside.
Q: What if I’m not home for delivery?
A: The courier will leave a card with instructions. You can usually rearrange online or collect from a local depot.
Q: Do I need to sign for delivery?
A: Yes. An adult signature (21+) is required for all deliveries as part of our age verification commitment.
Q: Can I ship to my workplace?
A: Yes, provided there’s someone 21+ available to sign for it during business hours.
Q: How are cigars protected during shipping?
A: All cigars ship with humidity control packs in sealed bags, often in crush-proof boxes or robust packaging.
Q: What’s your returns policy for shipping issues?
A: If there’s a delivery problem, contact us within 24 hours. We’ll resolve it immediately, usually with a replacement dispatch.
Q: Can I upgrade shipping after ordering?
A: Contact us immediately. If not yet dispatched, we can usually upgrade for the price difference.
Q: Do you ship on weekends?
A: We dispatch Monday-Friday. Saturday delivery is available as a premium service.
Q: How do I know if my area has any restrictions?
A: Enter your postcode at checkout – our system will show exact delivery options and timelines for your location.
Ready to Experience Premium Delivery?
At uktobacco.co.uk, we’ve eliminated the uncertainty from online tobacco shopping. Our guaranteed 48-hour UK delivery, completely discreet packaging, and professional service ensure you receive your premium hand rolling tobacco and cigars exactly when you need them, in perfect condition, with your privacy protected.
Place your order today and experience the UK’s most reliable tobacco delivery service.
Need Help with Delivery?
Contact our shipping specialists:
- Email: info@uktobacco.co.uk
- Live Chat: Available on website
- Hours: Mon-Fri 8AM-6PM, Sat 9AM-4PM